Welcome to our FAQ page
How can we help you?
Frequently asked questions :
How do I exchange or return an item?
Exchange :
Make your return request via Coliback support or on your own.
You can choose to change the size and/or color of your items, but only if they are of identical value.
Once we have processed your return, the new item will be shipped to the delivery address of your original order.
If the item you wish to exchange is out of stock, we will refund you using the same method of payment you used for your original order.
You will receive a confirmation e-mail as soon as we have processed your request.
Returns :
You have 30 days from receipt of your order to return it to us Harcour.fr.
Return shipping costs are at the customer's expense. Our returns policy is the same for discounted and sale items.
You can choose between a refund or an exchange (while stocks last).
Items must be returned in perfect condition, unworn, with all original accessories and tags. In this case, the return may be refused.
** For purchases made in Harcour boutiques - on another website or partner - competitions or trade shows: please contact your vendor to process your request.
You can track your parcel by clicking on the link that appears in your e-mails or in your account at My orders. Click on Details to access the tracking link.
To help you choose your size, we provide a size guide in each item card, under "add to basket". Additional information is also available in the "Description" tab.
Where can I find my return parcel?
You can track the progress of your return by visiting the carrier's website and entering your parcel number.
The parcel number can be seen on the packing slip you printed out and affixed to your parcel when you finalized your return request.
The average transit time is 7 working days. In the event of a problem, please do not hesitate to contact us.